What happens when an invite bounces?
When an invite email bounces, the member row shows a red Bounced badge instead of Pending. Fix the address and re-invite — Overture doesn't auto-retry to protect deliverability.
When you invite a team member and the email never arrives, the most common cause is a bounce — the recipient's mail server rejected the message. Overture catches every bounce and surfaces it in the Members panel so you can fix it quickly.
The short version
- If an invite bounces, the member row in your Members panel shows a red Bounced badge instead of the normal "Pending" state.
- The most common causes are a typo in the email address, a full mailbox, or their mail server blocking external senders.
- You can fix the email and resend, or remove the invite and start over.
- Overture stops auto-retrying after a hard bounce so we don't damage your sending reputation.
What causes a bounce
Hard bounces (permanent)
- Typo in the email address — by far the most common.
jhon@instead ofjohn@, missing dot, wrong domain. - Address no longer exists — the person left the company and their account was removed.
- Domain doesn't exist — wrong company name in the domain.
Soft bounces (temporary)
- Mailbox full — recipient hasn't cleared their inbox.
- Mail server temporarily down — usually resolves in a few hours.
- Greylisting — some servers automatically reject the first delivery from a new sender and accept the retry.
How to fix a bounced invite
-
Confirm the email address with the person
Text or call them directly and ask them to type out their work email exactly. Typos are the #1 cause — re-confirming saves time.
-
Remove the bounced invite
In the Members panel, find the row with the red Bounced badge and remove it. See How to remove a team member for the exact steps.
-
Re-invite with the corrected address
Click Invite team member again, paste the corrected address, choose their role, and send. A fresh invite goes out immediately.
Why not just retry automatically?
Mail servers track which senders create lots of bounces and use that to decide whether future mail from us lands in inbox or spam folders. Auto-retrying a known bad address damages our sending reputation — which hurts every other Overture customer too. So we surface the bounce and let you fix the root cause once.
When the email is correct but still bouncing
If you've triple-checked the address and it still bounces:
- Ask their IT to allowlist
@overture.show. Some enterprise mail systems block all external senders by default. - Have them check their spam/junk folder. The original invite may have made it there even if it looks bounced on our end.
- Try a personal email as a quick test — if their work email is the problem, a Gmail address will usually arrive instantly.
- Email [email protected] — we can look at the exact bounce reason from our mail provider and tell you precisely what their server said.