Support
A real human,
on the other end of the email.
We've all sat on hold with vendors during load-in. We don't do that here. Email us and you get a written answer you can forward to your crew.
How to reach us
The fastest way is email: [email protected]. Every message goes to a real person on the Overture team — no auto-reply maze, no ticket numbers you have to memorize.
Response time
Show day
Priority response, typically under 30 minutes during US business hours. Put "SHOW DAY" in the subject line and we'll see it.
Active trial or paid subscriber
Same business day, usually within a few hours. Evenings and weekends covered for show-day issues.
Pre-sales questions
Within one business day. Want a quick demo before you sign up? Ask — we'll find a time.
What to include in your email
To get a faster, more useful answer, paste in:
- Your account email (the one you log into Overture with).
- The event name and, if relevant, the session or row you're asking about.
- What you tried, what you expected, and what happened instead.
- A screenshot if it's a visual or layout issue.
Help with your account or billing
For password resets, plan changes, refunds, invoices, or organization transfers, email [email protected] with "Billing" in the subject line. We use Stripe, so we can resend receipts, switch payment methods, and prorate plan changes on request.
Feature requests and bug reports
Same email address works. Overture is in active development and a surprising amount of the roadmap comes directly from subscriber requests. If something feels slow, broken, or just missing, tell us — it goes on the list and you'll hear back when it ships.
Security and abuse
If you've discovered a security issue, please email [email protected] with "Security Disclosure" in the subject line and we'll route it directly to engineering. Please don't post details publicly until we've had a chance to respond.
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