Invite email didn't arrive
Overture invites arrive in seconds for ~99% of addresses, but every once in a while one goes missing. Here's the order to check things in, plus the bounce-detection behavior that catches most failures before you have to ask.
Check spam first
Overture invites come from [email protected]. The first one to your address sometimes lands in spam, Promotions, or a custom-rule folder — especially on Gmail and Yahoo. Search your whole mailbox for overture.show and you'll usually find it.
Once you find it, mark it as "Not spam" or move it to your inbox. Your mail client learns from that and future invites and reset emails go straight to the inbox.
Whitelist for the long run
The most reliable fix is to add [email protected] to your contacts or safe-senders list. Reset emails, password change confirmations, and product updates all come from the same address — once it's whitelisted, you're done forever.
Check the address spelling
If the inviter typed your email wrong (jonh@… instead of john@…), the invite went to a stranger or bounced. Ask whoever invited you to look at the Team tab on their event — pending invites show the address they typed. They can delete the wrong-address invite and re-send to the correct one in seconds.
Which email providers work
Overture sends through a major transactional mail provider with strong deliverability reputation. Every consumer mail provider works:
- Gmail — first invite sometimes hits Promotions. Whitelist [email protected].
- Outlook / Hotmail / Live — usually clean. Check Focused vs Other on Outlook.
- Yahoo Mail — usually clean. Worth a spam check on first contact.
- iCloud / me.com / mac.com — typically delivered without issue.
- Proton Mail — encrypted but delivered fine; check the spam folder.
Corporate addresses ([email protected]) are also fine, but your IT department's mail filter may quarantine first-time senders. If you don't see it within a few minutes, ask IT to release any quarantined mail from overture.show.
How Overture handles bounces
If the receiving server permanently rejects an invite (hard bounce — bad address, full mailbox, blocked domain), Overture flags the invite as bounced within ~15 minutes. The inviter sees this on the Team tab and can correct the address or re-send.
Soft bounces (temporary failures — server down, mailbox temporarily full) are retried automatically for up to 48 hours before they're escalated to a hard bounce.
If nothing else works
Email [email protected] from the same address that should've received the invite. We can:
- Confirm the invite was sent and to which address.
- Check our delivery logs for a bounce, deferral, or block.
- Resend manually from a different address path.
- Activate your account directly with a password we send out-of-band if your domain is permanently blocking us.
Average reply time is well under an hour during US business hours.
Don't reuse expired invite links
Invite links expire 7 days after they're sent. If you're working from an old email, ask for a fresh invite — clicking an expired link just lands you on a friendly "invite expired, ask for a new one" page.