How to update your name and email

Names and sign-in emails aren't self-service in Overture today — here's exactly how to get yours changed, depending on whether you're a regular user or an org Owner.

~2 min read All users

The short version

Your name and login email aren't editable from inside the app today. To change either one, ask your organization Owner to update them for you. If you are the Owner, you can update your own name and any teammate's name from the Owner-only user list. Changing a sign-in email requires support — see below.

Why isn't this self-service?

Overture treats your sign-in email as the identity for your entire history of events, follow-ups, and audit log entries. We don't let you change it from the app to prevent accidental lockouts and to make sure the audit trail stays intact. It's a quick request — not a permanent constraint.

If you're a Producer, Crew, or Viewer

  1. Ask your Owner. Send your Owner the new name (or new email) and ask them to update it. If you're not sure who that is, look in the Members dialog on any event — the person who originally invited you is almost always your Owner.
  2. For a name change, that's it — the Owner can update your display name from their user list and the change is instant.
  3. For an email change, your Owner will need to email [email protected] from the address on file. We swap the sign-in email on the backend, you sign in once with the new address, and your full history follows you.

If you're the org Owner

Owners can change any user's display name (their own included) and any user's role from the Owner-only user list. Email changes still go through support to protect the audit trail.

  1. Sign in as the Owner.
  2. Open the Owner user list (the page you use to invite and manage paid teammates across all your events).
  3. Find the row for the user whose name needs to change. Edit the name, save, and the change propagates everywhere their name shows up — Members dialog, run-of-show assignees, follow-up assignees, audit log.
  4. For email changes, send a note to [email protected] from the Owner address with the user's current email and the new address. Same-business-day turnaround in most cases.

What about my billing email?

Your billing email is a separate field — it's the address where Stripe sends invoices and receipts. You can change that yourself in the Stripe Customer Portal. See How to change your billing email for the step-by-step.

If you've lost access to the email on file

Email [email protected] from a different address that we can verify (a known billing address, an Owner-known colleague vouching for you, or the original signup email if you have access to its inbox). We'll work through identity verification before swapping the address. We will not change a sign-in email purely on someone's word — it's the front door to your account.