How to cancel or change your plan
Overture subscriptions are annual. Today, cancellations and plan changes go through support — we're polishing a self-service billing portal for a future release. Here's how to reach us and what to expect.
Upgrading mid-year
Upgrades are self-service. When you hit your event quota and try to create one more, Overture shows an upgrade prompt with the next plan up and a prorated price for the rest of your subscription year. Click Upgrade, complete checkout through Stripe, and you're back in business.
You can also upgrade proactively before hitting the cap — navigate to overture.show/pricing while signed in and pick a higher plan. Same prorated logic applies.
Downgrading at renewal
Email [email protected] from your account's email address and ask to move to the smaller plan. We'll queue the change to take effect on your renewal date so you don't lose access mid-year.
Your existing events stay accessible
Downgrading reduces your new event creation quota, not your access to events you've already created. A Pro customer who downgrades to Basic mid-year keeps full read/write access to every existing event — the only limit is they can only create one new event in the following billing year.
Canceling your subscription
Email [email protected] with "Cancel subscription" in the subject line and the email address on your account in the body. We'll confirm the cancellation within one business day and:
- Stop the next renewal charge — Stripe won't bill you again.
- Leave your access intact until the end of the current paid period — you don't lose anything you've already paid for.
- Preserve your data — events, team members, run-of-show history all stay in place. You can re-subscribe in the future and pick up exactly where you left off.
Updating your card
For now, send the updated card details through Stripe's secure form — email support and we'll generate a one-time Stripe portal link valid for 24 hours. Self-service card update is on the roadmap.
Refunds
Annual subscriptions are non-refundable past 7 days from purchase, but we believe in making people happy on a case-by-case basis. If something's gone sideways — billing error, you signed up by mistake, a major feature broke for you — email support and explain. We'll figure out the right answer.
Self-service billing is coming
We're shipping a customer billing portal — view invoices, swap cards, change plans, cancel — in a near-term release. Until then, everything routes through support, and typical response time is well under an hour during US business hours.